Trust is a key ingredient of employee engagement and loyalty. Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool. In this seminar, leaders learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.
Key Training Points
Learning to improve business results by establishing, enhancing, or repairing trust in the workplace.
Determine ways to increase teamwork and collaboration by creating a high-trust work environment.
Repairing relationships where lack of trust is negatively affecting job performance.
Identifying ways to build trust through a foundation of open communication.
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Making Effective Decisions
Prerequisites: None
Employees who can make sound decisions quickly have the power to significantly streamline their individual work processes, increase job efficiency and reduce organizational costs. This seminar helps participants master a systematic approach to making better and faster decisions.
Key Training Points
Avoiding common decision-making traps
Increasing the speed and quality of decisions
Making major and minor decisions confidently
Identifying the negative results of a poor decision-making process
Seminar Fee: $150
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Coaching for Success
Prerequisites: Essentials of Leadership
In today's work environment, organizations can't afford trial and error; they need things to be done right the first time. This seminar develops leaders who help people achieve their goals and avoid problems. Leaders learn a proven coaching process, a continuous cycle that ensures they identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until the desired outcomes are achieved.
Key Training Points
Preparing people to successfully handle challenging situations and tasks
Expand team capabilities to give the organization a competitive edge
Spend less time reacting to problems by preparing work groups to succeed
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Coaching Employees for Improvement
Prerequisites: Essentials of Leadership
Are unresolved performance and work-habit issues impacting morale or productivity? Individuals need to take responsibility for addressing their own unacceptable performance or work habits--but effective leaders know they must help them do it.
Coaching Employees for Improvement helps leaders conduct effective improvement discussions and provide the feedback and ongoing support employees need to improve performance.
Key Training Points
Encouraging others to take charge of improving their performance and altering work habits, developing an improvement plan, and measuring their progress.
Preparing for and conducting successful improvement discussions.
Handling specific challenges that might occur during such discussions.
Fostering morale and productivity by addressing performance and work-habit issues in a firm, fair, and consistent manner.
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Documenting Discipline
Prerequisites: None
Disciplining employees is one of the most difficult parts of a manager's job. Documenting performance is essential in correcting performance problems and protecting yourself as a manager. The tools used in this training will enable managers to think more objectively regarding how they view employee behavior and performance, using observable facts instead of drawing biased conclusions.
The Documenting Discipline video model, in a manufacturing/industrial setting, provides steps to ensure solid, consistent documentation procedures throughout any organization. Using a proven method (FOSA) to document work activities, managers will possess the tools to effectively and legally address performance issues.
Key Training Points
Understanding the importance of proper documentation and its effect on an organization
Recognizing the characteristics of good documentation
Identifying the key points of FOSA
Following the steps for conducting disciplinary sessions
Recording actions in an incident diary
Avoiding common pitfalls supervisors face when documenting discipline
Seminar Fee: $130
Length: 3 hours
Contact Us to request this seminar be offered within 30 days.
Resolving Conflict
Prerequisites: Essentials of Leadership
Differences of opinion can quickly escalate into an out-and-out battle. In the workplace, it's the leader's role to recognize the signs of conflict and then to quickly choose the appropriate level of involvement to help resolve the issue. This seminar teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic. Leaders also learn techniques for handling conflict related discussions effectively.
Key Training Points
Effectively resolve workplace conflict and enhance productivity, efficiency, and morale
Help others take responsibility for resolving workplace conflict
Reduce the negative effects of workplace conflict on individuals, groups, and the organization
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Building Winning Partnerships
Prerequisites: Essentials of Leadership
Are partnerships strained across your organization, or do
organizational silos exist? Do your leaders understand their role in building
business partnerships, and do they employ strategies to ensure they encourage
partnerships?
Failed partnerships are all too common in today's workplace.
Changing boundaries and responsibilities make it difficult to build and sustain
partnerships, yet they are more important than ever to reaching organizational
goals.
This training helps participants identify their role in
establishing alliances among work groups, management, customers and suppliers.
They learn how to establish an operational framework for a partnership through
effective communication, work with internal and external partners to achieve
shared goals, successfully monitor and enhance partnerships, and overcome the
challenges that often cause partnerships to veer off course.
Key Training Points
Define a partnership and differentiate it from other business relationships.
Identify the five factors that make a partnership successful.
Use a set of Checkpoints to help identify and focus on important issues and promote open communication between you and your partners.
Create a Scorecard to evaluate how effectively your partnership is operating and to facilitate the exchange of feedback.
Utilize tools and skills to address common challenges that can arise within a partnership.
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Managing Performance Problems
Prerequisites: Essentials of Leadership
Just one employee with chronic performance or work-habit problems can drag down the performance and morale of an entire work group. And it can dominate a leader's time and lead to frustration and stress. This seminar builds leaders' skills in handling chronic performance or work-habit problems or serious misconduct. Leaders learn skills to discuss and impose formal consequences while adhering to their organizations' disciplinary policies and procedures.
Key Training Points
Providing people with performance problems a clear understanding of what they must do to improve and the consequences of failing to do so.
Learning ways of helping leaders take appropriate action, based on best practices, to effectively address ongoing performance and work-habit problems or serious misconduct.
Identifying the benefits of imposing formal consequences, such as probation or suspension, while making the person feel fully heard and fairly treated.
Minimizing the impact of ongoing performance problems on the individual, work group and organization.
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Reviewing Performance Progress
Prerequisites: Essentials of Leadership
When it comes to executing organizational strategies, driving performance is critical. When leaders are able to effectively review progress toward achieving agreed-upon expectations, they strengthen the performance of the individual, the work group, and the organization.
This training helps leaders drive performance and accountability by replacing the "dread" of performance reviews with the "human touch" that builds trusting relationships with the people who report to them. Leaders learn to conduct effective discussions that recognize people's success and plan for their future development.
Key Learning Points
Use progress reviews as a business tool in guiding individuals, work groups, and the organization toward success
Encourage people to sustain good performance and improve less-than-desirable results
Build people's responsibility in monitoring, collecting, and analyzing performance data
Handle challenging situations that can arise during progress review discussions
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Setting Performance Expectations
Prerequisites: Essentials of Leadership
Achieving business results requires aligning an employee's individual goals with overall organizational strategy. Leaders must help people see how their efforts contribute to the success--or failure--of the organization.
This training helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When leaders conduct effective setting expectations discussions, people feel more motivated to perform well because they see how their efforts make a difference.
Key Training Points
Ensure mutual understanding of performance expectations
Help others identify performance expectations that align with the organization's goals
Gain individual or team commitment to fulfilling the expectations in the performance plan
Handle challenging situations that can arise during setting expectations discussions
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Identifying Work Priorities & Setting Verifiable Goals
Prerequisites: None
Dealing with everything on your plate can be challenging.What should your high-priority responsibilities be?How will you---and others---know how well you are performing them?
This seminar consists of two closely related processes.The first helps people prioritize their work according to the key results the organization is trying to achieve.The second process provides a common-sense approach that helps participants formulate clear goals and add objective terms, so they can verify results.By using these two processes with members of your work group or team, you establish a framework to discuss daily work issues and respond to new challenges.
Key Training Points
Rate and rank work responsibilities based on the organization's needs.
Identify options for handling high-priority responsibilities that may go undone.
Describe ways to use goal setting as a leadership tool.
Translate high-priority responsibilities into intended outcomes with verifiable terms.
Use these processes to enhance communication with others about priorities and goals.
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
Leading Change
Prerequisites: Essentials of Leadership
In today's fast-paced, global business
environment, external forces - technology, regulations, mergers, the economy - are
forcing companies to change their business practices to stay competitive. Their
ability to "shift gears" and minimize the impact of change is key to ensuring
they cross the finish line ahead of competitors.
This seminar focuses on leaders' crucial role
in effectively leading change initiatives in the workplace.Leaders learn how to introduce a change
initiative and lead discussions with employees to explore how best to implement
the changes. They also learn to help others overcome their resistance to
change. These skills enhance a leader's ability to minimize the potentially
negative effects of change on morale, processes, and productivity.
Key Training Points
Understand the importance of commitment to and ownership
of change for themselves and others.
Effectively introduce change, explore change, and overcome
people's resistance to change.
Minimize the negative impact, on individuals, work
groups, and the organization, of not adapting to change.
Sustain an environment that embraces change and celebrates
successes.
Seminar Fee: $175
Length: 4 hours
Contact Us to request this seminar be offered within 30 days.
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